How to Remove Relevant Knowledge (or RelevantKnowledge)

RV is Bull shit it is now anom mission to close it down

RelevantKnowledge is not virus. It is a research software that is installed with user’s permission and can be uninstalled from the control panel. It relies on its members to gain valuable insight into Internet trends and behavior. Read more about it on our website http://www.relevantknowledge.com/faq.aspx. Users are asked to participate in periodic surveys – completely voluntary – and may be rewarded for their participation. Also, by participating users take part in a good cause: RelevantKnowledge donates a tree for every user’s participation. It’s easy to uninstall it if you are not satisfied. If you have any questions, we encourage you to contact us at https://www.relevantknowledge.com/supportform.aspx
Thank you,
Relevant Knowledge Customer Support Team

RelevantKnowledge is a market research program. The software is installed with user’s permission and can be uninstalled anytime via the control panel. You can read more about this software at our website http://www.relevantknowledge.com/faq.aspx. The program also offers user rewards for taking part in occasional surveys. In addition, RelevantKnowledge donates a tree for every user’s participation. This way the user helps out a good cause. If you have any questions, we encourage you to contact us at https://www.relevantknowledge.com/supportform.aspx
Thank you,
Relevant Knowledge Customer Support Team

Relevantknowledge is not a malicious program. You can uninstall it if it’s bothering you. It installs with user’s permission and collects information through surveys. User is rewarded for taking part in the survey. If you need more information, visit their website @ relevantknowledge.com. Wes Atherton
Relevant Knowledge Support Team

Yes, it’s a tracing cookie!
Be aware what you install, have antiviruses before downloading from internet files, because, it may have spyware, adware or Malicious/Suspicous Files
Emsisoft.com 0 Internet Security 2012
It’s taking care of my computer, every single of file that downlaoded, he alerts me, if is a tracing, spyware trace, it blocks and notify.
Thanks FasterPc Clean Clean! For this tutorial.

I notice that some programs which should be easy to remove using uninstaller cannot be uninstalled because of other spyware on the computer that works behind the scenes. Free antispyware programs can be used to remove the spyware and the uninstall the genuine programs. One such example is relevant knowledge software that is a genuine program and is installed with user’s permission but then sometimes become difficult to remove because of other spyware.

Relevantknowledge is not a virus. It is a genuine software. If you find it annoying, you can uninstall it from control panel. You can read more about this software on their website relevantknowledge.com

Found out about RK a few minutes ago. I did not have access to Facebook, Google or YouTube. No other problems. Didn’t run AVG PC TuneUp for a few days and when I did, TuneUp showed it as hazardous. After easily removing it with TuneUp, access to FB etc. was normal again. I checked with the listing to the left of files to be removed and TuneUp removed them all by de-installing RK.

I found out about this virus ‘Relevant Knowledge’ just today, and although it has never been any problem to me, I have has some really bad experiences with stuff like this (System Tool, anybody?) and I REALLY don’t want to take any chances with it. This guide saved me from from possible annoyance in the future, and it completely destroyed it! Thanks!

I also got a RelevantKnowledge infection.(Possibly from some video-handling website.)- I have a dual opsystem setup with Windows XP Sp2 as well as Windows 7 Ultimate. The latter stopped working first, giving a message “Relevant Knowledge stopped working”, and no access was possible to Win 7. Deleting the program from Services did not help. The big problem was that in Hardware Management, no trace was shown of any of my HD-s. USB attached external HD-s, however,were shown. (Has anybody observed this effect?)

WinXP , however, still worked.)It was the op system in which I detected, that my HD-s did not show. Reloading of Win7 did not succeed, because in the setup process, Win 7 did not detect any HD-s either, therefore setup failed.

Relevant Knowledge did show up in my WinXP partition, too.Xp still worked. Now I deleted RelevantKnowledge. And see, also WinXP from this time on was not able to start, either.

What I did: boot from CD, format all HD-s, repartition, and set up above op systems anew. A time-consuming, tedious process with considerable data loss.

Has anybody observed that deleting RelevantKnowledge makes impossible to start Windows?

Peter

spysweeper removed 3461 instances of this troublesome virus but it took about 2 hours to do it.
i do kinda like seeing stuff to buy and i do notice its stuff ive looked at before on other sites but id rather have a clean system

My RelevantKnowledge vanished when I uninstalled it from the control panel lol !

When-ever,i feel like downloading a theme or screensaver.i get this adware Relevant knowledge marketscore”’ AppleBlossom Art is a big NO!!!!!

I deleted all the files Windows let me, then I used SpyBot Search & Destroy, reboot and delete the rest of them…

Borré todos los ficheros que me dejó windows de la carpeta que menciona el artículo, luego pasé el spyBot search & destroy, reinicié y me dejó borrar el resto de ficheros.

Relevant Knowledge also creates registry exceptions to your windows firewall and this allows it to get around the windows firewall. You’ll be able to find/delete these registry settings if you search the registry by using the instructions on this website.

Oh and by the way, I found other issues while looking through my installed programs!
So I recommend it to everyone!

Yes perfect Uninstaller works great! If anyone needs it for free send me an email. Metal75cas@live.com

I my case, Relevant Knowledge made my pc act funny. When my pc returned from screensaver, my screen build up hung. I had to move my mouse around so that various windows poped up one at the time.
Tried to figure out what this was, when I bumped into the Relevant knowledge systray icon. Searched google, found this webpage, got rid of the app and now my pc works fine again! Thanks

Good post. If you can’t remove Relevant Knowledge, you can Perfect Uninstaller which can automatically make the removal done for you.

This website lists a number of the files that comprise ReleventKnowledge but the advice for removing them is pretty sparse, and I think the list is incomplete. I deleted every program file, killed every process, and disabled every service that was created by ReleventKnowledge using this advice but I was unable to completely remove it from my system. I then installed Malware Bytes, which found 6 more infected files, but I still have the disabled ReleventKnowledge service stuck in my Services, which I do not know how to remove.

Νομίζω αγοράζουν τσάντες από ένα online κατάστημα τσάντες είναι μια καλή τσάντες σχεδιαστών idea.since είναι ακριβά, και οι μεταβολές των τάσεων πολύ γρήγορα. Ακόμη και πολλοί αστέρες του κινηματογράφου online αγορές. Πριν από λίγες ημέρες ήθελα απλώς πετάξετε παλιά τσάντα μου και πήρα μια νέα one.I δεν έχουν πολύ χρόνο για να πάω σπίτι σε σπίτι. τσάντες αλλαγής μου με τη μόδα με αυτό τον τρόπο. Μου ξοδεύουν λιγότερα χρήματα και λιγότερο χρόνο.

I don’t understand how I got this Relevant Knowledge in the first place as I download only legal stuff now, and am very careful. I got Avast, Malwarebytes’ and Google Chrome. It’s the first time I got a spyware since I got all these 3! Maybe I should revert to Avira as it is stronger and can delete anything!

why wont norton delete this?!

does this really work?

This was a bear..the uninstaller did not work and had to do it the manual way. If you check under services you will find it running as a service, if you shut it down it is easier to delete the files…taskmanager should also work
but I could not delete it all until I shut the service down. This thing even sets up your
firewall for it. Only thing I could not get deleted were some of the legacy driver
registry keys…gonna reboot again see if I can delete them.

Malwarebytes got rid of it and deleted the 15 files including the registry key

C:\Program Files\RelevantKnowledge\MSVCP71.DLL (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\MSVCR71.DLL (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\rlls.dll (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\rlls64.dll (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\rloci.bin (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\rlservice.exe (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\rlvknlg.exe (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\rlvknlg64.exe (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Menu Start\Programma’s\RelevantKnowledge\About RelevantKnowledge.lnk (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Menu Start\Programma’s\RelevantKnowledge\Privacy Policy and User License Agreement.lnk (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Menu Start\Programma’s\RelevantKnowledge\Support.lnk (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Menu Start\Programma’s\RelevantKnowledge\Uninstall Instructions.lnk (Spyware.MarketScore) -> Quarantined and deleted successfully.

The easiest way to to probably run the uninstall command for it:
C:\Program Files (x86)\RelevantKnowledge\rlvknlg.exe -bootremove -uninst:RelevantKnowledge

It’s not letting me delete the files when i find them. It says I need permission.. What do I do?

i’m sorry for being unable to understand, but when you said “Download Spyware Doctor, let it find the RelevantKnowledge files for you, and then manually delete RelevantKnowledge files” on this very topic, did you mean for us to only click the program’s button that cleanses optionally selected faults once the scanning is done, or something other than that, like, going through manual steps of this cookie’s deletion written by you on this page?
Thanks in advance for any answer, even if there be none, as this Spyware Doctrine rid me of it utterly already.

Revo Uninstaller got rid of it for me, without problems. It first uninstalls the application and then scans for traces of the program and removes them. It works great on all applications that leaves trash in you system. Revo uninstaller is available for free here: http://www.revouninstaller.com/

I took some time to play around with the Relevant Knowledge data-mining software. It installed as part of the “free” SoftwareClub.ws program SC Spy Message, a cute program that can encode secret text messages into BMP image files without any perceivable change to the image.

I took snapshots of my system before and after various stages of installation. The following files and folders were installed in my system:

In C:\Program Files\RelevantKnowledge:
install.rdf
MSVCP71.DLL
MSVCR71.DLL
rlls.dll
rlls64.dll
rloci.bin
rlph.dll
rlservice.exe
rlvknlg.exe
rlvknlg64.exe
rlxf.dll
In C:\Program Files\RelevantKnowledge\components:
rlxg.dll
Files Windows folder tree:
None.

I then ran my system for a little bit then ran the uninstaller in Add or Remove Programs in Control Panel, rebooted, and compared the resulting snapshot with initial snapshots.

It removed the program pretty thoroughly; no trace of any bit of Relevant Knowledge software left on my system. I’m not sure why everyone else ends up having to resort to surgical means of removing the software from their computers. It seems that everything works fine when the Windows installation and program installation are healthy.

Now, I’m not saying that Relevant Knowledge is wonderful legit software. All I’m trying to illustrate is that maybe the alleged malicious aspects of the software might be getting exaggerated a little bit. Besides, this supposed removal article is more suspicious. It doesn’t give any specific information about Relevent Knowledge or what exact files need to be removed. It doesn’t say anything about the program’s uninstaller. This article looks extremely ambiguous; a one-size-fits-all template generated by a computer rather than written by anyone named Kristopher. It doesn’t even properly identify this program as data-mining software; it calls it a cookie!

I’m keeping an eye on this web page. If there is anything I missed, please reply!

I deleted everything in the folder containing relevantknowledge files and Yahoo Antispy still detects it. Why is that?

I got it via some freeware I downloaded. Didn’t know I have it until AVG warned me that another app is opening that file. Thank goodness for that because I was on the verge of buying a new PC. Thanks for the post and the comments, I’m going to get my PC back now!

Okay, I got rid of this by going into Task Manager and stoppping the process, AND CLOSE THE INTERNET. EVERY TIME YOU ACCESS THE INTERNET IT STARTS THE PROCESS AGAIN. Then, click to see processes from all users and stop all the ones related to it. Go into the folder in the program files and delete everything in it. That should do it.

It took me all day to remove all traces of RelevantKnowledge. This was bundled with a freeware video converter app. The uninstall does not remove all the executable files embedded in several folders that were not easy to find/delete. I had to run Malawarebytes and then SuperAntiSpyware – twice- in Safe Mode (in between regular bootup) AND also manually removed registry files with regedit when Explorer Search kept finding rk.exe files. This RevelantKnowledge trojan is not merely a cookie tracker. It disabled my firewall, came with a Hijack StartRun virus, prevented normal shutdown and slowed my computer down to a crawl. I’m making a final, final scan with MAMB & SAS (both free versions) to make sure my computer’s clean of this vicious virus. Thanks very much for this article. I consulted other tech sites (beware of fake AV software links that seem legit) and the Comments here were also very helpful.

got it from christv

tracking cookies don’t monitor activities or display pop-up windows..

Got this through downloading a RMVB player, I suggest only downloading Real player as when I downloaded a different one I got RelevantKnowledge.

I had to manually Delete all of Relevantknowledges files… When It said that the DLL files were protected I just opened them in notepad and destroyed the code. Not sure if I should’ve done that, But I was able to delete it afterwards, haha.

hi guys,

i booted on safe mode and everything was taken out. iam running xp prof

Excellent guide,

Jeff end the application through task manager (second step) before trying to delete the folder. I am currently having problems with the .dll files, I’ll post if I can find a solution.

This process has not worked for me. I cannot manually delete the files — when I try to delete the RelevantKnowledge folder from the program files, I get the error message that I cannot delete “rlxd.dll” because access is denied.

I am also not able to delete the .dll files with these instructions. I am able to find the correct directory “C:\Program Files\RelevantKnowledge”, but when I use the given command “regsvr32 /u nameofDLLfile.dll” I get an error message that that file could not be located…

Any help would be greatly appreciated!

Aight, Aight,

All right! ;)

Thanks for the extra info. You’ve helped a lot of people out.

Best,
K

Hi Kristopher …. thanks for info but there is 1 thing you forgot to mention regarding your manual removal technique. It is extremely important because being a rogue, this malware wittingly ‘pokes’ a hole in your WINDOWS FIREWALL and you are NOT alerted even if you have the ‘Display a notification when Windows Firewall blocks a program’ selected as it is undetected. You have to manually delete that port. Go: start, settings, control panel, Windows Firewall, Exceptions and find the port (it will be checked even though the process may be stopped … it is an opening) and delete it. If you have another firewall make sure the program is not allowed in exceptions. It looks some thing like rlvknl.exe … very sneaky, very, very sneaky!!! Thanks again Kristopher … keep up the good work!!!

If you have removed RelevantKnowledge with your spyware program, do you still need to manually remove the files?

Malwarebytes Antimalware – a freebie – got rid of it without a problem from Windows 7

Kristopher.. I found this excellent…I got rid of it using revo but it still missed a registry entry.
I followed your directions and got rid of all of it.
A paid programme I have called one care missed it from now on thanks to you I know how to do this now.
I stumbled and reviewed these instructions.
on StumbleUpon once again thank you